9/5/2023 0 Comments Zippy shell vs pack rat![]() ![]() I was wary of being ripped off, but not wary enough. But I know that Zippy Shell would never provide it. I wish I could obtain a recording of that call. I specifically said, and I quote: "$1628.00, that's the total price for the whole move, and there are no extra charges after that?" To which the salesperson (Dio Molina) reassured me that this was indeed the "TOTAL" price of the move. The most egregious wrongdoing is that the salesperson on the phone promised and ASSURED me that my quoted price was the total for my move, which was a barefaced lie. ![]() I believe it was a miracle that I actually received my belongings. Customer service is non-existent after the initial sales call. Their quoted "total price" became an "estimate" after I signed the contract. That should be their new tag line.ĭo not use Zippy Shell. If you want a stressful, unreliable, expensive move, use Zippy Shell. The movers and drivers were very nice and helpful but their corporate management is unbelievably NOT customer friendly. We could not schedule people to help because we DO NOT know when the containers are arriving. That is more than a month without our basic needs. Our containers left the old house on June 15,2023 and we finally received our 4 containers on July 26,2023. And when we thought that stress was over, the stress saga continued. When I called to complain of the miss delivery, all they could offer was a $100 compensation. The customer services does not know what is going on with the facilities. ![]() we received a text message stating that the cages and movers will come the following day. I even received email reminders they sent about the delivery. We nearly lost the sale of our house because they "missed" the delivery date, even though I have called on the day of delivery and was confirmed that they will deliver before 12 pm. I could identify with all the 1 star reviewers about their experience. I wished I have seen the reviews here before using Zippy Shell. ![]()
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